Customer Testimonials
They provided the status of the car systems, which ones needed more immediate attention and which ones didn’t and prices so I could select work to be done now versus later. They were professional, helpful, informative, not pushy, and responsive which is what I like.
It us a very nice and clean dealership. They have a nice waiting area with drinks and snacks.
Service was prompt. Technicians were pleasant and informative. Customer service area / waiting room.was clean and well stocked with coffee. And the company dog was an added bonus. Would easily recommend.
Great service and staff and sending a video of the servicing is an awesome idea.
495 Mazda was a life-saver when my Cx-5 got a flat on the drive into work. They were not only responsive to my request for immediate assistance, but took the time to explore the issue to determine the most cost-effective way toward a resolution. I could not rate my experience any higher. From start to finish, the entire Service department at 495 Mazda earned a 10/10!
Very nice dealership people they are knowledgeable on explaining the value of the vehicle Alex was very patient explaining the features of the vehicle It was a great experience!
Domenic was professional, helpful and he ran all the paperwork for me. I would recommend talk to Domenic if you plan to buy a car. He is very nice and helpful. He's quick to responding back as well if you have any questions or concerns. Thanks 😊
I was very pleased with the personel and the work that was done on my vehicle
Friendly, detail the service needed well and give good estimates. Very happy with this group of professionals.
Always a pleasant experience with johnathan in the service department. 495 is always there to help
Nice relaxed atmosphere, prompt, no appointment response. Very thorough and backed by video of the steps taken.
Keith and Alex were very helpful and knowledgeable of my car. Alex was very patient explaining how to use the Apleplay feature and also a few of my probably dumb questions. Keith was able to work out a good price / finance deal that worked for our needs. Whitney was also a cute accessory feature of the dealership. Thank you, Maggie and Mike Doucot
Jonathan was proactive, knowledgeable and professional. He’s a pleasure to work with and I appreciate how easy he made the service visit.
Good service and friendly/polite staff with detailed information about what is going on with my car.
Alex was very honest and helpful! I would definitely recommend this dealership to anyone who was looking for a new car.
Every was nice and friendly and very helpful choosing car our sales rep was very helpful
They took my car on time and serviced in a timely manner. They performed a recall I was unaware of. ⭐️ Waiting area was pleasant and roomy
The employees Jonathan and Mark were spectacular! I will come back just to have their assistance. They were very communicative and effective in explaining info.
I always appreciate the thorough inspection process and the clear communication about work needed. After trying several other garages for maintenance on my Mazda, I can say that I would always prefer to bring it back here.
Good service for my auto mobile and i will come next time and appreciate everything
Great experience! Love my new car! Alex was wonderful to work with. He is knowledgeable about the cars, patient, kind and was always available.
Very happy with my new car purchase. Quick and easy. Would highly recommend this dealership
Interactive dealership scheduled work on my Mazda quickly. Kept me well informed during service visit. Appears to be an honest dealership.
Had a seamless experience with Dominic. He was thorough, patiently addressed all of questions. He was great to work with!
Fast friendly and efficient. Bought my mazda cx50 here and the entire experience was quick and painless.
Beautiful lobby. Great communication. I am Mazda customer for life. To me it feels like a luxury brand.
I took my vehicle to 495 Mazda for routine service. As usual the service was exceptional. I love the video giving the consumer insight into what exactly is being done to their car. The service is fast and the waiting area is comfortable. I am very pleased with the service I received.
We love our new Mazda CX-5. Al helped us learn how to use it and gave us some good pointers.
Friendly sales people, no pressure, gave us the deal we wanted, took care of all the paperwork and registration for us. Kristen was great!
Good efficient customer and car service. The labor rate and hours are too expensive though. Needs to be more cost effective
Very happy with service, fast and efficient. Pleasant waiting area, will use again when time comes
Dealership is fine, I just know if I want my car and not be sitting home all day waiting, then I have to wait at the shop and not drop it off
I was short on time and Jonathan said they could do the service in about an hour. It was actually a little less. Great job.
Great customer service thats why I have taken my CX5 there for the past ten years
They are nice,accommodating, always able to get in for service in a reasonable time frame
Wonderful, friendly service by Jonathan, Love the video inspection with commentary. Really nice to visit with Whitney again. Thanks for keeping our car running great.
The salesperson was very professional, friendly, anccomodating and knowledgeable. The entire buying experience was excellent.
Domenic was very friendly and helpful! The dealership was great with working around problems that came up and made my experience one of the best car buying experiences I’ve had.
Fairly quick and helpful. Helped answer a group of different questions along with the loan issues
Very friendly, professional and direct. I didn’t feel like I was being spoken down to (like some other dealerships I have visited ) Their pricing was the best I had seen and they weren’t trying to haggle with you. They were very quick in processing the paperwork. I would highly recommend visiting this dealership
Always a pleasure getting my car serviced at 495 Mazda. Paul and Jonathan are always very professional.
Explained everything with patience and in detail. Great experience buying a car in the dealership.
495 Mazda was able to take me as a walk in and had me in & out in about an hour. I got an oil change, tire rotation & they washed my car & had it looking great. I’m a very happy customer. 😊
Great customer service. Informative and helpful throughout the entire maintenance appointment. Friendly, helpful and caring.
Nice attention and service nevertheless I requested help with CarPlay and with the driver’s door (I was locked out on one occasion) and I didn’t receive any help about those issues. It was a snowy day in Lowell, they weren’t busy at all.
Friendly service staff, who provide updates and fast service. The waiting area is modern, comfortable and has all sorts of amenities, which allowed me to work while waiting for my vehicle.
Honest and helpful salespeople. Respectful of our time. Knowledgeable and did not waste our time.
Al Blank was great. He presented the features of the vehicles very well. No pressure at all. I will recommend Al to friends and family.
The service in the staff at your dealership 495 Professional. And I'll come back again And thank you For servicing my car
I drive far for this Mazda dealership because it’s the best in the metro Boston area. They provide me with a video to show their car repair work and are honest and transparent with me when I need to have repairs made to my car. I am regularly blown away by how great the service team is with my older Mazda. The waiting area is nice and I have gone here for years.
Great customer service from Paul in the service department helped us get the accessory we wanted.
Very quick and efficient. Convenient location and very helpful staff who were happy to answer my many questions.
Good service with clear communication and fast turn-around. Appreciate the video and text communication
Already have a great experience in this location, will highly recommend if within the area and buying a Mazda as well.
Service was fast and Jonathan was awesome and very helpful. Video review was also cool.
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Dominic helped take all the anxiety out car buying. I bought a nice CX 5 at a great price. Very easy.
The inspection video you sent was an awesome addition to your always excellent service. Thank you!
The purchasing process was easy and the service is friendly when I've had to go back
I love having my car service there. They're always able to put me in a loaner car which is very convenient for me.
Best service team with video recommendations. Show you if you need other services. Great Shop
This is my preferred dealership due to the awesome staff that work there combined with the lovely amenities in their waiting area.
This is a great place to get work done on your vehicle, they do not try and upsell you on services that aren't needed. They tell you that this might be something the next time you come in, feels very genuine and honest.
Honestly first class service not expected at a dealership. They are there to help you out, not rip you off.
She was honest, helpful, and quick when it came to getting me the car I wanted!
The video inspection prepared me to make the best decisions along with the service advisor.
Everyone involved was very cooperative and took time to make sure every step of the process clearly communicated.
It was a terrific experience. First, we were able to get an oil change appointment online the day before. The dealership we typically go to had their first appointment 2 weeks out. I asked how long the oil change would take and was told about an hour. It was exactly an hour. Paul Deziel could not have been more friendly. The video the technician sent from underneath the car was fantastic. What a great idea!. The waiting room was comfortable. We wish we lived closer as we’d go to 495 Mazda all the time.
I went in for an inspection sticker. Always have great service here, very personalize service. Wouldn’t go any other place. 5 Star rating!!
Everyone was very courteous. The entire place is clean, open and the waiting area was very spacious.
A carefree experience. Will return for regularly scheduled maintenance and refer them to others. LLC MO
They were easy to work with and no pressure. Dom was very responsive when I had questions
Excellent service and kind helpful staff. Identified and fixed the issues with my vehicle. Will absolutely come back here again!
It was a great experience working with Paul, I had an expensive repair to be performed but Mazda was able to take the parts off the repair cost and were able to bring the cost down to a reasonable amount. The repair was done quickly.
Responsible, friendly, respectful, reliable, punctual, faithful, loyal, kind, sincere, careful, attentive, polite, intent, obliging, helpful.
Able to get me in asap for service and was able to provide loaner car
The service was excellent and the staff were very nice! I would definitely come back in the future.
Great service from Rob Sullivan'and Jonathan, Paul, the mechanic Jake, great prices and fast service
Always efficient and informative. nice waiting area. Their prices on oil changes and other services are better than other dealers.
Fantastic! Jonathan was extremely helpful throughout the entire process and made it simple to understand what was needed to be done
Each employee is friendly, helpful and informative. Appointments are timely and efficient, and I feel that I’m in trusted hands
Smooth car purchase. Thumbs up for Alex and Sean who helped me with the process. Service department was very nice too (I believe it was Paul but I could be wrong). Coffee was a plus.
495 Mazda is friendly, convenient, and they provide good communication before, during and after your service appointment.
My inspection was easy and done in only 25 minutes. The staff were helpful and straightforward.
Excellent dealership. Mike and Dominic are great people to work with. Highly recommend that you buy your vehicle there.
Paul, the service advisor, was very helpful and kept me up to date with the servicing of my vehicle.
Great customer service provided! This company is quick and friendly. Will be back when needed.
Paul was super helpful and the service was fast. The dealership was also great and had many amenities
Everyone in Service, Sales, and the Business Office at 495 Mazda was pleasant and professional. Top-notch customer service made our trade-in and purchase easy and quick, we’ll be back!
By far one of the best automobile purchasing experiences I have had. Domenic worked hard to help me get exactly what I wanted in a new car. I could not be happier.
Overall, great experience! Dom was very helpful and relaxed making the whole process comfortable. Would definitely recommend.
Great experience, I needed to get a new car fast because my old one was unreliable- David made it happen and pushed for me through the entire process.
Very friendly and fast service! Will continue to bring my car to them for as long as I own it
No pressure into buying a car. Very convenient as far as the test drive went.
Domenic was fantastic to work with. He is very knowledgeable and answered all our questions.
Most thorough service I have ever seen, estimate was.right on target and service guys were friendly and professional.
Everything went smoothly. The attention was good in general.My experience with the Mazda dealer in Lowell is totally great,
There was alot of understanding and straight talk. I prefer to make deals with individuals that don't beat around the bush and that's what I got.
Everything went smoothly. From booking appointment with app to the video diagnosis. Will return for service anytime.
No pressure, attentive Sales Rep Krysten found perfect match on first attempt. Deal was very fair and the whole experience was outstanding. Highly recommend the product and 495 Mazda for meeting your needs